Frequently Asked Questions
Everything you need to know about your Biocol Labs experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
How can I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.
Are your materials sustainably sourced?
Sustainability is at our core. We use GOTS-certified organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.